I think my product is defective, what do I do?
If you think your product is defective, we absolutely need to know about it! It is extremely rare that these tests would be defective, but we take this very seriously. Please take a photo of the strip and another photo of the catalogue number & lot number marked on the outside of the pouch. Please email the photos to us at firstname.lastname@example.org along with a description of why you think the product is defective. A member of our team will follow up with you regarding your quality assurance claim.
Do you have a return policy?
Unfortunately due to the nature of our products, we cannot offer customers a return option. However, if you suspect that your product might be defective, please get in touch with us right away at email@example.com . We take these claims very ...