What if I never receive my order?
If you have received an order confirmation email and do not receive a shipping confirmation within three days, please contact us at firstname.lastname@example.org.
How quickly can I expect to receive my order?
Delivery times are based on which shipping option is selected at checkout. Shipping confirmation emails are typically sent out within 48 hours of receiving an order confirmation. For select PO Boxes and/or more remote locations expedited 2-day ...
Why isn't my shipping free? Ordering more than $25.
Free Standard Shipping is available for most orders over $25. Unfortunately we are unable to offer free shipping for certain remote locations, territories and/or PO box address. If you are shipping to any of those three options, free shipping may not ...
Is packaging discreet? What if I don't want people to know what I'm buying?
We understand that some customers might prefer more discretion for their purchases. That's why all our orders are delivered in unbranded mailer envelopes that do not disclose the contents of the package or the brand name (OVRY™) anywhere on the ...