Shipping and Ordering
Why isn't my shipping free? Ordering more than $25.
Free Standard Shipping is available for most orders over $25. Unfortunately we are unable to offer free shipping for certain remote locations, territories and/or PO box address. If you are shipping to any of those three options, free shipping may not ...
I want to share OVRY™ with my friends! Do you have a referral program?
Yes! Please click here to learn more.
What will show up on the credit card statement if I buy OVRY™ products from this website?
We understand that some customers want to purchase our products discreetly. For that reason, all credit card charges from OVRY™ will appear as: "SP * CORDUROY". Corduroy Enterprises Ltd is the legal entity that owns and operates the OVRY™ brand.
I think my product is defective, what do I do?
If you think your product is defective, we absolutely need to know about it! It is extremely rare that these tests would be defective, but we take this very seriously. Please take a photo of the strip and another photo of the catalogue number & lot ...
What if I never receive my order?
If you have received an order confirmation email and do not receive a shipping confirmation within three days, please contact us at support@myovry.com.
Is packaging discreet? What if I don't want people to know what I'm buying?
We understand that some customers might prefer more discretion for their purchases. That's why all our orders are delivered in unbranded mailer envelopes that do not disclose the contents of the package or the brand name (OVRY™) anywhere on the ...
Do you have a return policy?
Unfortunately due to the nature of our products, we cannot offer customers a return option. However, if you suspect that your product might be defective, please get in touch with us right away at support@myovry.com . We take these claims very ...
Do you ship internationally?
Currently we only ship to Canada.
How quickly can I expect to receive my order?
Delivery times are based on which shipping option is selected at checkout. Shipping confirmation emails are typically sent out within 48 hours of receiving an order confirmation. For select PO Boxes and/or more remote locations expedited 2-day ...